eBay customers build the UK’s largest online parcel empire
Thursday, July 29th, 2010A company in Bolton, that was created to serve eBay traders, has grown into the biggest online parcel delivery service in the UK.
An online parcel delivery was the brain-child of serial wheeler-dealer Fil Adams-Mercer, who set up Parcel2Go in 2002 primarily to serve eBay traders requiring UK and international courier services.
Mr Adams-Mercer, whose business career began selling bruised fruit, has developed Parcel2Go.com into a £16m a year business with over 600,000 customers.
The key to Parcel2Go’s success has been the heavy investment in a sophisticated customer relationship management (CRM) system. This …
