eBay Seller Dashboard
Published May 28th, 2008
The Dashboard gives you an at-a-glance look at your selling account status so you can track what’s going well in your eBay business and identify areas for improvement.
The Seller Dashboard consists of the following modules:
Detailed Seller Ratings (DSRs) – Here you can track your average ratings from buyers for shipping costs, shipping time, communication, and item as described. eBay is using these ratings to set key performance standards and eligibility for seller rewards. This section will enable you to keep track of where you stand and monitor the effectiveness of changes in your selling strategy. You’ll see:
your rolling 30-day DSR average, as well as your 12-month DSR scores. To maintain buyer anonymity, if you have less than ten sales in a rolling 30-day period, you’ll just see your 12-month scores.
your DSR scores displayed to the hundredth of a point. For example, you may see 4.83 as opposed to the rounded 4.8 displayed on your Member Profile. This will be available next week.
how your DSRs compare with an average seller on the site.
Search standing – See whether your listings are eligible to be raised in the Best Match sort order based on your DSRs and overall buyer satisfaction rating, or whether they’re at risk of being lowered.
PowerSeller status – See a summary of your PowerSeller status, and what you need to reach the next level. If you’re not a PowerSeller, you’ll see how close you are to qualifying for the program.
PowerSeller discounts – PowerSellers can see the discount received on their last invoice, and monitor progress towards their next discount. This module has been available to PowerSellers since March.
Account status – Here you can easily find billing information related to your account, including your balance and payment status.
Policy compliance – You’ll see alerts about policy violations, as well as existing, pending or potential eBay sanctions—and in some cases, what you need to do to remedy the situation. We’ve also included links to the specific My Messages that include more information about any violations you may have. Note - information about some policy violations won’t be included here initially, but will be added over the next few weeks.
Buyer satisfaction – Your buyer satisfaction rating is a composite measure of the experience you’re providing for your buyers. It’s based on your DSR scores, negative and neutral feedback received, and Buyer Protection claims filed by your buyers. The rating system is based on four levels and the vast majority of sellers will be at the “Good” level. If you have a low buyer satisfaction rating, you’ll see suggestions on how to remedy the situation.
You can find links to the Seller Dashboard within the My Account section of My eBay, and on the Summary Page of our Selling Manager products. (If you’ve customized the display of your Selling Manager Summary page, you’ll simply need to add the Dashboard to see it). If you have at least 10 DSRs in the last 12 months, you can check out your Seller Dashboard at www.ebay.com/sellerdashboard.
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