Sellers unhappy over eBay feedback change
Published February 21st, 2008
Major changes to eBay announced by the auction site were met this week with an attempt by some sellers to organise a “listings strike”.
Several changes are being introduced to benefit top sellers, ones who get the highest satisfaction ratings will get preferential treatment when users search eBay and will get discounts on the “final value fee” (FVF) - what they pay eBay for each completed sale. Against that, sellers will no longer be able to give buyers negative feedback.
Bill Cobb, of eBay US, said the old feedback system wasn’t working. “Buyers are more afraid than ever to leave honest, accurate feedback because of the threat of retaliation,” he said. Buyers who’d had a bad experience with one seller were less inclined to buy from anyone else on eBay. So from May in the US, he said, “sellers may only leave positive feedback for buyers”.
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